FAQs

1. How long does it take to receive my order?

Orders are custom made and typically shipped within 6 business days. However, please note that some orders may take longer to process depending on the nature of the order. You will be notified once your order has been shipped.

2. What is your return policy?

We have a 30-day return policy. If you wish to return an item, it must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. To initiate a return, please contact us at support@ourlaboroflovellc.com. Please note that personalized items, sale items, and gift cards are not eligible for return.

3. How do I request a refund?

Once we receive and inspect your return, we will notify you of the refund status. If approved, the refund will be processed to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

4. What should I do if my order arrives damaged or defective?

If your order arrives damaged, defective, or if you receive the wrong item, please inspect it upon reception and contact us immediately. We will evaluate the issue and make it right.

5. Can I exchange an item?

At this time, we do not offer direct exchanges. The fastest way to get the item you want is to return the item you have and make a separate purchase for the new item.

Frequently Asked Questions

Q. Where can I find the refund policy?

A. Https://www.ourlaboroflovellc.com/policies/refund-policy

Q. What is your privacy policy?

A. https://www.ourlaboroflovellc.com/pages/privacy-policy